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Real-time alerts now available

We’re excited to announce a brand new feature: real-time alerts!

You’ll be the first to know if there’s a sudden increase in cart abandonment, errors, or usability roadblocks. You can now create alerts via email, Slack, or webhook to be notified when new sessions match your own pre-defined criteria.

Here’s a quick preview:

Real-time alerts now available

How It’s Used

The most popular use case is to setup notification for new sessions that have the CLICK-ERROR or CLICK-RAGE tags. You can learn more about click error and click rage via the links supplied.

You’ll be notified whenever a visitor experiences a JavaScript error (resulting from a click) or is upset and clicks rapidly in frustration. As a result, you’ll be able to immediately identify issues, forward the recordings to a developer and followup with those visitors.

Setting It Up

To get started, select the filter icon in the top right.

Real-time alerts now available

Navigate to the tags section and select either the CLICK-ERROR or CLICK-RAGE tag. Then click on “Apply”.

Note: If you don’t see one of these tags listed, we haven’t tracked anyone with these issues in your account yet (which is a good thing). You’ll want to wait a while before adding alerts for these tags, but can easily add alerts for other criteria (navigation, device, abandoned users, etc.).

Real-time alerts now available

Real-time alerts now availableSelect the save/disk icon on the top left.

Real-time alerts now available

From this screen, you can customize the different settings for this view’s alerts: the name, whether or not to share with your team, notification frequency, and preferred notification medium (email, Slack, web hook). You can even add your developer as a sub-user, allowing Mouseflow to notify him/her whenever a potential bug or error occurs on your site.

Real-time alerts now available

Like what you see? Login now to create your own custom alerts today. And, be sure to leave a comment with your own ideas for alerts.

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