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Real-time alerts now available


We’re excited to announce a brand new feature: real-time alerts!

You’ll be the first to know if there’s a sudden increase in cart abandonment, errors, or usability roadblocks. You can now create alerts via email, Slack, or webhook to be notified when new sessions match your own pre-defined criteria.

Here's a quick preview:

Alerts

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Launching a Brand New Referral Program


We’re excited to announce a brand new referral program. Join us and help spread the word about Mouseflow!

Introduce us to your friends and we’ll reward you for the introduction. Prizes include an iPad®, Amazon® Gift Cards, Mouseflow t-shirts, and more! When you share Mouseflow with your friends, your friends will also receive 500 extra credits in their account. It’s a win-win!

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Feedback Campaigns: How to Improve Your Conversions


Maximizing conversions is critical for sales and the overall growth of your company. If you’re trying to acquire as many clients as possible, ensuring that your sign-up process is smooth and bug free is necessary. If you aren’t reaching your conversion goals, maybe there’s a website bug you’re unaware of. Maybe your product information isn’t readily available and simple to understand. Maybe your site’s organization is confusing to the user. Identifying any roadblocks in the user experience is absolutely crucial.

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Announcing 2-3x More Storage - Available Now!


Happy Friday!

We have an exciting secret to share: it’s the biggest announcement of the year!

We just increased the storage period all paid accounts -- at no extra cost to you.

New Storage Limits:

Starter: 1 month => 3 months

Growth: 2 months => 6 months

Pro: 3 months => 6 months

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Advanced JavaScript Error Tracking is Here!


For many developers, identifying bugs and errors is an absolute nightmare! It’s difficult to prove when, where, and why issues happen... until today.

Our playback now reveals the full error message, affected source files, line/column numbers, and a stacktrace at the precise moment where “click-error”s occur. This shortens the required time to diagnose and fix issues that would otherwise be impossible to find.

Here’s an example of how it looks:

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Unveiling a New Feature: Annotate Recordings


We’re excited to announce that you can now annotate recordings with comments! This makes it easy to share notes with team members, identify and flag bugs, and communicate the exact location when something noteworthy takes place. Instead of watching the entire session, you can now jump to the most important parts. 

To comment on a session, either click the burger menu (in the top-right corner) > Add Comment or simply press “C” on the keyboard during playback. The recording will automatically pause at the current time and allow you to insert notes. Each session comment will be tagged with a blue speech bubble. If you’d like to edit or delete a comment, simply hover it for those options.

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Feedback Campaigns: How to Identify Referral Sources


Identifying the referral sources of your clientele (and regular visitors) can skyrocket the effectiveness of your product marketing campaigns. Who is your ideal client? Where do they come from? How are they referred to your product or website? How did they hear about you? Is it a friend telling them about you? Is it a Facebook or Twitter ad? Receiving this type of feedback allows your team to evaluate what’s working, what’s not, and make decisions to scale the proper campaigns.

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Updates to Feedback: New Features & Roadmap


Since the launch of Feedback, we’ve launched tons of campaigns and helped clients collect actionable data, find hidden bugs, and implement sweeping changes. For many companies, feedback is now essential to the workflow of their analytics, marketing, and web teams.

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How to set up a Feedback Campaign


Being able to acquire valuable, actionable information directly from your website’s visitors can be a game changer for your online business, personal blog, or corporate brand. Creating a Feedback Campaign in Mouseflow is easy! Sign into your Mouseflow account at https://app.mouseflow.com/sign-in. Select the website you’d like to work on. From the main dashboard, click on “Feedback”.

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Now Available: On-Demand Credit Refills


We’re excited now announce a new feature in Mouseflow: on demand credit refills! Mouseflow users now have the option to refill their credits earlier than their billing recycle date. To access the feature, click your email on the top right of the dashboard, and then select billing.

A button will appear allowing you to refill credits now:

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