Recreate and resolve bugs faster
Link support tickets to user behavior and their website journey.
End the guesswork in support
No more unclear reports – watch exactly what led up to the issue.
Enhance support team workflows
Equip agents with full context to resolve tickets quickly and accurately.
Give Your Support Team Superpowers
The Freshdesk integration connects support tickets to actual user sessions in Mouseflow. By passing ticket IDs or requester emails as custom variables, you can instantly filter recordings tied to a support case. Whether you’re troubleshooting a bug or clarifying confusion, your team gets the bigger picture – without needing to ask the user for a play-by-play.
From “I can’t reproduce it” to “I see it”
Troubleshooting becomes effortless when your support team can see every click, scroll, and hesitation that happened before a ticket was submitted. This integration bridges the gap between user complaints and technical clearness – so your team can act faster, deliver better service, and reduce the time to resolution.
