How do I record a web session?

To record a web session, you need to install a session replay tool such as Mouseflow on your website. After the tracking script is added, the tool can capture anonymized visitor sessions, including clicks, scrolls, page views, and other interactions. This allows teams to review real user behavior and identify usability issues or friction points.

Does session replay record personal or sensitive data?

Session replay tools can be configured to protect personal and sensitive data. Mouseflow automatically masks sensitive fields such as passwords and payment information, and it also allows teams to define additional masking rules. This helps organizations use session recordings while supporting privacy and compliance requirements.

How is Mouseflow’s Session Replay tool different from other session recording tools?

Mouseflow’s Session Replay tool is designed to work together with other behavior analytics features such as heatmaps, funnels, journey analytics, and feedback tools. This gives teams more context around what users experience on a website and helps connect session-level behavior with broader patterns and optimization opportunities.

Will using a session recording tool slow down my website?

A properly implemented session recording tool is typically designed to minimize performance impact. Mouseflow uses an asynchronous script that is built to avoid interfering with page load times and the user experience. As with any third-party script, performance should still be reviewed as part of the site’s overall setup.

How do I use session replays with the rest of my tech stack?

Session replays are often most useful when combined with the rest of a company’s analytics and experimentation tools. Mouseflow integrates with a range of platforms, helping teams connect behavioral insights with other data sources, workflows, and optimization efforts across the customer journey.

Session Replay

Session Replay Tool: See Exactly What Your Users Experience

Q: Can I filter or search through user session recordings?

Yes. Session replay tools can help teams filter and search recordings by factors such as device, country, traffic source, referrer, visited page, and user behavior. In Mouseflow, these filters can help teams quickly identify sessions that are most relevant for troubleshooting, UX analysis, or conversion optimization.

Watch session replays to uncover hidden drop-offs and UX issues, then prioritize fixes faster with AI-powered insights.

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Clicks, scrolls, frustration – capture it all

Our session replay captures clicks, scrolls, form interactions, and other user behavior across the journey, so you can see what users experienced and where they encountered friction.

Get the full picture behind every user action

Numbers are great, but our session recording tool lets you see what users experienced before they struggled or dropped off, helping you identify what to investigate and fix first.

Watch sessions without compromising compliance

Control what gets captured and protect sensitive user data with built-in privacy features. Mouseflow’s session replay software is designed to support GDPR and CCPA compliance.

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Mouseflow Insights and Assistant

Ask Mina AI about your user sessions

Turn session recordings into instant, actionable insights with AI that works automatically with your analytics, understands natural language questions, and surfaces user friction and behavior patterns in seconds.

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Complete user session replays

Capture and share the full context of every session

See the full user path, page by page and click by click. From checkout optimization to investigating buggy forms, Mouseflow’s session replay tool gives you the context behind user behavior. Comment on session replays and share them with your team to investigate issues and stay aligned.

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Session Replay paired with Friction Detection

Find and fix friction as it happens

Rage clicks? Dead ends? Confused tapping? Uncover the hidden signals of user struggle and quickly pinpoint the optimizations that matter most.

Learn about Friction in Session Replay

Focused insight into key sessions

Skip the noise and get to the recordings that matter

Want to analyze sessions where users abandoned checkout? Or see just new visitors coming from paid ads? Filter your session replays by page, traffic source, device, or behavior in just a few clicks.

Analyze user segments

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Understand what captures user attention

Discover which elements on your site your users click, scroll, and interact with most (and least).

See what's hot or not

Spot friction and errors as they happen

See where users struggle or get stuck, so you can remove friction before it hurts the user experience.

Discover friction insights

Analyze full customer journeys from start to finish

Follow the routes users take on your site and see which paths lead to the most conversions.

Explore user journeys

Find leaks in your funnel that hurt conversions

See exactly where users abandon your site, identify drop-offs, and understand where conversions break down.

Catch funnel drop-offs

Track form performance and spot issues

See how users complete or abandon each form on your site and uncover where conversions are lost.

Analyze form performance

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All-in-one tool for teams who need answers, not just data

Rated higher than Hotjar, FullStory and Microsoft Clarity

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Session Replay: The Ultimate Guide

How session replay works, what it tracks, and how it helps improve user experience and resolve issues fast.

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FAQ

Can Mouseflow Session Replay be used on mobile devices?

Yes. Mouseflow Session Replay works with most mobile browsers, allowing you to capture and replay how visitors interact with your website on mobile devices. Support includes mobile environments such as iOS and Android. Recordings in browsers embedded within mobile apps may depend on the app’s configuration.

Will Session Replay record personal or sensitive data?

Mouseflow automatically masks sensitive fields like credit card details and passwords. You can also define what should be masked manually, giving you control over what is captured in your session replays and helping you meet your privacy and compliance requirements.

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