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Unveiling a New Feature: Annotate Recordings


We’re excited to announce that you can now annotate recordings with comments! This makes it easy to share notes with team members, identify and flag bugs, and communicate the exact location when something noteworthy takes place. Instead of watching the entire session, you can now jump to the most important parts. 

To comment on a session, either click the burger menu (in the top-right corner) > Add Comment or simply press “C” on the keyboard during playback. The recording will automatically pause at the current time and allow you to insert notes. Each session comment will be tagged with a blue speech bubble. If you’d like to edit or delete a comment, simply hover it for those options.

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Feedback Campaigns: How to Identify Referral Sources


Identifying the referral sources of your clientele (and regular visitors) can skyrocket the effectiveness of your product marketing campaigns. Who is your ideal client? Where do they come from? How are they referred to your product or website? How did they hear about you? Is it a friend telling them about you? Is it a Facebook or Twitter ad? Receiving this type of feedback allows your team to evaluate what’s working, what’s not, and make decisions to scale the proper campaigns.

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Updates to Feedback: New Features & Roadmap


Since the launch of Feedback, we’ve launched tons of campaigns and helped clients collect actionable data, find hidden bugs, and implement sweeping changes. For many companies, feedback is now essential to the workflow of their analytics, marketing, and web teams.

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How to set up a Feedback Campaign


Being able to acquire valuable, actionable information directly from your website’s visitors can be a game changer for your online business, personal blog, or corporate brand. Creating a Feedback Campaign in Mouseflow is easy! Sign into your Mouseflow account at https://app.mouseflow.com/sign-in. Select the website you’d like to work on. From the main dashboard, click on “Feedback”.

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Now Available: On-Demand Credit Refills


We’re excited now announce a new feature in Mouseflow: on demand credit refills! Mouseflow users now have the option to refill their credits earlier than their billing recycle date. To access the feature, click your email on the top right of the dashboard, and then select billing.

A button will appear allowing you to refill credits now:

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Case Study: How Mouseflow helped establish Ucruise Sydney as one of the world's premier private boating companies


“Being able to watch sessions has really saved us thousands. The amount of times we’ve built errors into our forms, meaning people can’t convert, is quite shocking.”

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Mouseflow increases their presence in the Japanese marketplace


AdverTimes Days 2017, hosted in Japan and one of the largest marketing conferences in the world, recently generated many new exciting opportunities for Exture (a Mouseflow reseller). The conference provided Exture with a unique chance to network with other executives, introduce Mouseflow into their business platforms, and discuss multiple plan proposals.

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How to Exclude Specific Users and IP Addresses from Recordings


For many ecommerce sites, personal blogs, and corporate groups using Mouseflow, requesting the exclusion of certain internal visitors from showing up in their recordings is fairly common. Maybe you want to exclude the IP of the website owner, a developer, or another employee. This will conserve your credit limit, ensuring you don’t track users you don’t need to track. In Mouseflow, it’s simple to do this.

Once logged in, from the main dashboard, click on settings.

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Using Mouseflow’s Geo Heatmap to Recapture Leads and Boost Sales


Many professional marketers, both working freelance and for large corporations, utilize a secret marketing tool to identify potential customers, recapture leads, and increase sales.

The secret is Mouseflow's Geo Heatmap. In very simple terms, the Geo Heatmap aggregates visitor data and illustrates it on a map. From the features dashboard, the Geo Heatmap feature can be found under the heatmaps toggle (see below):

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Improvements to Session Replay: Input Fields, Mouse Actions, And More


Mouseflow’s development team has recently published several updates to the session replay feature. These improvements enhance usability, refine the playback process, and make it easier to better understand user behavior on your website.

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