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Updates to our Privacy Policy

We value privacy and want you to understand the control you have over your data in Mouseflow. As apart of our commitment to transparency and in anticipation of GDPR, we updated Mouseflow’s Privacy Policy. We highly encourage you to read the updates in full, as well as consult our GDPR page. Please feel free to contact privacy@mouseflow.com if you have any […]

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Announcing our New Visual Privacy Tool

Over the past few months, our team has worked on a tool to allow our clients to easily exclude personal data from being tracked on their websites. We wanted something that didn’t require code or having to update your website — a simple one-click way to manage privacy. Today, we’re excited to announce the Privacy Tool […]

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Using Mouseflow to identify users who are frustrated

One of Mouseflow’s most powerful features is the ability to track, identify, and filter for users who are frustrated on your website. If you’re not in the loop already, Mouseflow automatically tags incoming recordings on your account, based on specific types of behaviors or events. Common use cases we see with custom tags include order ID numbers, campaign IDs, […]

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Mouseflow recognized as an Inc. 5000 Europe company

Inc. Magazine just released the annual Inc. 5000 Europe List. Mouseflow ranked along Europe’s fastest-growing privately held companies. We’re thrilled to be recognized for our fast growth and expanding client base in France, Germany, the Netherlands, and the United Kingdom. As an Inc. 5000 Europe honouree, Mouseflow now shares a pedigree with Eurofiber, Pandora, OpenText, Go2Sky, […]

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Form Errors: Identify why users are dropping out

Baked in Mouseflow’s form feature is the unique ability to filter for JavaScript errors and visitor frustration. This makes it easy to find recordings of painful visitor experiences — and then send these (recordings) to developers for fixing. If you aren’t familiar with our forms feature, these analytics allow you to track visitor interaction within forms […]

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Mouseflow launches a local office in the UK

We’re excited to announce that Mouseflow is opening an office in London, UK on February 1st, 2018! Since 2009, we served our UK clients from afar, with team-members from Denmark, Germany, and the United States. Now, it’s time to go local. With an expansion of another country office comes the growth of our team, too. […]

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GDPR: Frequently Asked Questions

As the deadline for GDPR approaches, we’ve been blogging about the changes that are expected. We’ve discussed the digital history behind the legislation, what it means for Mouseflow clients, what changes are expected, what client action is required, and more. In the process of doing so, we set up an official GDPR Resource Page for all users of Mouseflow. […]

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In anticipation for 2018…

Before we embark on an ambitious year, we wanted to take a moment to highlight some of our most exciting moments in 2017. Let’s take a look! In December of 2017, we were awarded our 3rd Gazelle in a row (2015, 2016 & 2017) for our exceptional growth. Additionally, we received the “Digital Gazelle”, appointed […]

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How Ocado technology, supporter of the world’s largest online grocery store, uses Mouseflow

Ocado technology, a software group that supports Ocaco.com (the world’s largest online-only grocery retailer) and Morrisons (the UK’s fourth largest grocery store chain), recently published an internal case study focused around site insights they discovered using Mouseflow. The study reveals how their team used Mouseflow to uncover confusing icons and areas on their site, eventually leading to […]

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GDPR: Rights for Data Subjects

Over the past few months, we’ve been writing about how GDPR is changing privacy standards in Europe. This post is the fourth in a series of posts about how Mouseflow is handling GDPR. We invite you to read the series, ask questions, and give us feedback. So far we’ve discussed many phases of GDPR — the background […]

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