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Using Mouseflow to identify users who are frustrated


One of Mouseflow’s most powerful features is the ability to track, identify, and filter for users who are frustrated on your website. If you’re not in the loop already, Mouseflow automatically tags incoming recordings on your account, based on specific types of behaviors or events. Common use cases we see with custom tags include order ID numbers, campaign IDs, error codes, or something similar.

One of our most popular, automatic tags is called “click rage”.

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Form Errors: Identify why users are dropping out


Baked in Mouseflow’s form feature is the unique ability to filter for JavaScript errors and visitor frustration. This makes it easy to find recordings of painful visitor experiences -- and then send these (recordings) to developers for fixing. If you aren’t familiar with our forms feature, these analytics allow you to track visitor interaction within forms on your website. Common examples include sign-up, checkout, and contact forms.  

The feature measures drop-off, refills, blank submissions, errors, and more - for each relevant form field - and can be filtered in real time. This helps you uncover issues, improve usability, and increase conversions among different segments of visitors.

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How we integrate Mouseflow in our own workflow


Editors Note: this article is written by Marcus Wollenberg, one of the members on our support team. 

Ever wondered how we use Mouseflow to improve our internal workflow?

Well….it’s time. We’re peeling back the curtains to give you some insight into our own Mouseflow operations. As you might have guessed, we use Mouseflow on our own website. In an effort to make life a bit easier for our support staff, we utilize a neat little trick to further integrate Mouseflow with our support platform, Groove.

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Feedback Campaigns: How to Improve Your Conversions


Maximizing conversions is critical for sales and the overall growth of your company. If you’re trying to acquire as many clients as possible, ensuring that your sign-up process is smooth and bug free is necessary. If you aren’t reaching your conversion goals, maybe there’s a website bug you’re unaware of. Maybe your product information isn’t readily available and simple to understand. Maybe your site’s organization is confusing to the user. Identifying any roadblocks in the user experience is absolutely crucial.

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Feedback Campaigns: How to Identify Referral Sources


Identifying the referral sources of your clientele (and regular visitors) can skyrocket the effectiveness of your product marketing campaigns. Who is your ideal client? Where do they come from? How are they referred to your product or website? How did they hear about you? Is it a friend telling them about you? Is it a Facebook or Twitter ad? Receiving this type of feedback allows your team to evaluate what’s working, what’s not, and make decisions to scale the proper campaigns.

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How to set up a Feedback Campaign


Being able to acquire valuable, actionable information directly from your website’s visitors can be a game changer for your online business, personal blog, or corporate brand. Creating a Feedback Campaign in Mouseflow is easy! Sign into your Mouseflow account at https://app.mouseflow.com/sign-in. Select the website you’d like to work on. From the main dashboard, click on “Feedback”.

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How to Exclude Specific Users and IP Addresses from Recordings


For many ecommerce sites, personal blogs, and corporate groups using Mouseflow, requesting the exclusion of certain internal visitors from showing up in their recordings is fairly common. Maybe you want to exclude the IP of the website owner, a developer, or another employee. This will conserve your credit limit, ensuring you don’t track users you don’t need to track. In Mouseflow, it’s simple to do this.

Once logged in, from the main dashboard, click on settings.

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Using Mouseflow’s Geo Heatmap to Recapture Leads and Boost Sales


Many professional marketers, both working freelance and for large corporations, utilize a secret marketing tool to identify potential customers, recapture leads, and increase sales.

The secret is Mouseflow's Geo Heatmap. In very simple terms, the Geo Heatmap aggregates visitor data and illustrates it on a map. From the features dashboard, the Geo Heatmap feature can be found under the heatmaps toggle (see below):

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