What is Mouseflow?

Mouseflow is a tool used by 150,000+ clients to analyze, understand, and improve user experience on websites.

We offer session replay/recordings, heatmaps, funnels, forms, and feedback campaigns.

To learn more about these features, visit our Tour page.

What information is collected?

When you visit a webpage that has Mouseflow, the following information may be collected:

  • Clicks, Mouse Movements/Hovers, Scrolling
  • Browser
  • Device (Desktop/Tablet/Phone)
  • Language
  • Operating System
  • Screen Resolution
  • Duration (Time on Site)
  • Navigation (URLs)
  • Page Content (HTML)
  • ISP (Not for EU and California, USA visitors)
  • Approx. ISP Location (City, State/Region, Country)
  • Keystrokes (only for non-EU/EEA Data Subjects in non-EU/EEA accounts and never for any password, digit, or excluded fields)
  • Referrer URL
  • Visitor Type (First Time/Returning)
  • Custom Tags or Variables
  • Replies in Feedback Tool

The data is stored from 1-12 months, depending on the specific plan associated with a client account.

What can I do?

Data Access

If you wish to obtain a copy of your data*, please contact the website owner where the data was collected/obtained (the Data Controller). If they are unable to process your request or do not respond in a timely manner, please contact us at privacy@mouseflow.com.

Data Correction

If you wish to correct your data*, please contact the website owner where the data was collected/obtained (the Data Controller). If they are unable to process your request or do not respond in a timely manner, please contact us at privacy@mouseflow.com.

Data Erasure

If you wish to erase your data*, please contact the website owner where the data was collected/obtained (the Data Controller). If they are unable to process your request or do not respond in a timely manner, please contact us at privacy@mouseflow.com.

Revoking Consent

If you gave your consent to have information processed by Mouseflow (in our feedback widget) and wish to revoke it, please both contact the website owner where the data was collected/obtained (the Data Controller) and us at privacy@mouseflow.com.

Opt Out

If you do not wish to be tracked, you can opt-out at:

https://mouseflow.com/opt-out

This places a cookie on your computer which will prevent any further tracking (unless deleted).


* We require clients to exclude Personal Data from being captured. As such, the data stored by Mouseflow is expected to be anonymous in nature. This may alter your rights above or our ability to obtain a copy, correct, or erase your data as there is no way to trace it to you.

Questions?

If you have any questions, please email privacy@mouseflow.com and we're happy to assist.