What information is collected?
When you visit a webpage that has Mouseflow, the following information may be collected:
- Clicks, Mouse Movements/Hovers, Scrolling
- Browser
- Device (Desktop/Tablet/Phone)
- Language
- Operating System
- Screen Resolution
- Duration (Time on Site)
- Navigation (URLs)
- Page Content (HTML)
- ISP (Not for EU and California, USA visitors)
- Approx. ISP Location (City, State/Region, Country)
- Keystrokes (only for non-EU/EEA Data Subjects in non-EU/EEA accounts and never for any password, digit, or excluded fields)
- Referrer URL
- Visitor Type (First Time/Returning)
- Custom Tags or Variables
- Replies in Feedback Tool
The data is stored from 1-12 months, depending on the specific plan associated with a client account.
What can I do?
Data Access
If you wish to obtain a copy of your data*, please contact the website owner where the data was collected/obtained (the Data Controller). If they are unable to process your request or do not respond in a timely manner, please contact us at privacy@mouseflow.com.
Data Correction
If you wish to correct your data*, please contact the website owner where the data was collected/obtained (the Data Controller). If they are unable to process your request or do not respond in a timely manner, please contact us at privacy@mouseflow.com.
Data Erasure
If you wish to erase your data*, please contact the website owner where the data was collected/obtained (the Data Controller). If they are unable to process your request or do not respond in a timely manner, please contact us at privacy@mouseflow.com.
Revoking Consent
If you gave your consent to have information processed by Mouseflow (in our feedback widget) and wish to revoke it, please both contact the website owner where the data was collected/obtained (the Data Controller) and us at privacy@mouseflow.com.
Opt Out
If you do not wish to be tracked, you can opt-out at:
https://mouseflow.com/opt-out
This places a cookie on your computer which will prevent any further tracking (unless deleted).
* We require clients to exclude Personal Data from being captured. As such, the data stored by Mouseflow is expected to be anonymous in nature. This may alter your rights above or our ability to obtain a copy, correct, or erase your data as there is no way to trace it to you.
