This document is only available in English, as it’s the official language of commerce for our clients (B2B). Any translated copies are not valid.
Information we collect through the Mouseflow website
When you send Mouseflow any queries through Mouseflow website chat, email, online forms (“Mouseflow Communication Systems”), you might provide Mouseflow with your:
Why does Mouseflow need to collect and store this information? We collect this information in order to reply to your queries or provide information of the service or product you requested.
When you book a demo or register as a customer, you provide us with your:
When you purchase a service with us you provide our payment third-party vendors with your:
Mouseflow has no access to credit card numbers or bank account details.
Once you are our Customer, we will store emails and messages exchanged between you and Mouseflow or between your and Mouseflow’s employees and contractors.
Why does Mouseflow’s third-party vendors store this information on our behalf? This information is stored so Mouseflow can manage your account subscriptions, payments and provide you the best support while using our services.
Protecting the privacy of children is especially important for us. For that reason, Mouseflow does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Information we collect through the Mouseflow Service
When you visit the Mouseflow website, the Mouseflow app collects certain non-personal information about your behavior on our website from your mouse such as click/touch, movement, scroll and browser such as browser model. Mouseflow does not collect personal data such as your IP or keystrokes.
Why are we interested in this kind of information? We do this so we can optimize our website and create a better navigating experience for you.
Further information we share with third-party vendors concerning our customers
Once you are our customer, you and Mouseflow might exchange communication over the subscription, support or Mouseflow might send you information about new services or products. We use third-party vendors (processors) who process this information on our behalf.
Mouseflow also uses a third-party vendor (processor) to manage the relationship between you and Mouseflow.