Frequently asked questions

Mouseflow has data centers in both EU and United States. Based on where your location during sign-up your data will be located either in the EU or the US. We never transmit or store data outside of the European Union or United States, respectively.

All Mouseflow Data centers
SOC 1 Type II
PCI DSS Compliance

Mouseflow US Data center
All of the above

Mouseflow customers signing-up from North and South America (USA, Canada, Mexico, Brazil etc.) will have the data located at the Mouseflow US data center.

All customers signing-up from within the EU will have the data located at the Mouseflow EU data center.

Your data collected by Mouseflow is stored in the region you signed up for an account (separate US/EU data centers) and written to our database(s) with a unique account identifier. When we query records, all queries limit the result set returned to only those records with the unique account identifier.