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Mouseflow’s Sub-processors List

The following table outlines Mouseflow’s current affiliates and third-party Sub-processors who are authorized to Process Customer Data in connection with Mouseflow’s Services:

1. Affiliate Sub-processors

Affiliates and third parties involved in the provision of services to our customers:

Name Type of Services Type of Data Location
Mouseflow ApS Consulting, Support, Maintenance, Implementation, and Development Customer Data Denmark, EU
Mouseflow, Inc. Consulting, Support, Maintenance, Implementation, and Development Customer Data Texas, US

2. Storage Sub-processors

Sub-processors we use to store Customer Data:

Note: The default storage location for our Customers’ Data is the following:

  • Customer Data for our US-based Customers is stored in the US.
  • Customer Data for our Customers based in North America, South America, and Oceania is stored in the US.
  • Customer Data for our EU-based Customers is stored in the EU.
  • Customer Data for all our Customers based in other regions not mentioned above is stored in the EU.

 

Name Type of Services Type of Data Location
Google Cloud EMEA Limited Data storage and hosting Customer Data

Iowa, USA

Belgium, EU
Leaseweb, Inc. for customers located in the Americas and APJ (except for Japan) Data storage and hosting Customer Data Virginia, US
Leaseweb BV Data storage and hosting Customer Data The Netherlands, EU

3. Other Sub-processors:

Name Type of Services Type of Data Location
DoiT Multi-Cloud Sverige International AB Consulting, Maintenance Customer Data

Sweden, EU
Oddeye OÜ Consulting, Maintenance Customer Data Estonia, EU

“Controller”, “Processing”, “Processor”, “Sub-processor” shall have the meaning as defined under applicable data protection laws.

“Customer Data” means the data that relates to a Customer’s website visitor processed by Mouseflow.

OBJECTING TO A NEW SUB-PROCESSOR

A Customer (Data Controller) may object to Mouseflow use of a specific new Sub-processor in accordance with the terms of the Data Processing Agreement governing the relations between the Parties. Such objection may be sent by email to privacy@mouseflow.com (subject line “Sub-processor Objection”) containing the following information:

  • Customer Entity Name

  • Sub-processor Entity Name

  • Grounds for Objection

  • Requestor Name

  • Requestor Email

Objections must be based on legitimate data protection grounds in accordance with the terms of Mouseflow’s standard Data Processing Agreement.