Legal Hub

Legal Hub Menu
Viewing info for a
legal@mouseflow.com

Unwavering reliability

Organizations big and small rely on technology for critical business functions. As an analytics provider and partner we bring you the best in privacy, security and compliance. We empower our customers with advanced privacy and compliance settings to not only exceed regulatory and industry obligations, but to ensure data integrity, confidentiality, and availability.  

Policies & Procedures

We follow formal documents to ensure consistency and reliability in our security. This includes requiring all employees to abide by our information security policy, insisting on SLAs (where possible), and maintaining a formal business continuity/disaster recovery plan.

Testing & Monitoring

We use internal and third-party systems to monitor the confidentiality, integrity, and availability of our platform. If an incident occurs, a team of engineers is alerted immediately. And, if needed, we’ll alert you (the client) without delay. We conduct routine vulnerability scans, penetration tests, and ensure our development efforts follow industry-standard guidelines/best practices.

More on reliability

Help Article
Visual privacy tool
Help Article
Content security policy (CSP)
Help Article
Privacy policy template

Frequently asked questions

Yes, Mouseflow does have an ISP in place, which is also available from the Mouseflow Security Kit.

Yes – Mouseflow conducts frequent penetration and vulnerability tests.

All customer data is completely compartmentalized. All data is saved using unique keys that prevent any cross-contamination or pollution from other data-sets.

Mouseflow provides the option to enforce SSO (Single Server Sign-On) for all users under an account. In addition, two-factor authentication can optionally be enforced for all users with access to your account.

Although we do have SOC1 type II in place for all the Mouseflow data centers. The SOC1 is a similar standard as the SOC2, both are reports on controls at a service organization and are audited by accountants. The difference is that SOC2 has a mandatory set of controls. At the moment we consider the SOC1 as the preferred internal standard due to its flexibility, it allows us to completely tailor and update the framework to our activities, risks and client expectations.

Mouseflow provides 24/7 support from our in-app communication interface. In addition, you can reach out to our customer service team via support@mouseflow.com or by phone. See the “Contact Us” page for information on how to contact the Mouseflow customer service team.

Yes – Mouseflow maintains PCI assessed by ControlScan on a frequent basis. Please refer to the Mouseflow Security Kit for further information.