Mouseflow Privacy Policy
This document is only available in English, as it’s the official language of commerce for our clients (B2B). Any translated copies are not valid.
Mouseflow ApS and Mouseflow, Inc (“Mouseflow”, “we”) have a mission to respect our customers’ (“you”) privacy rights. This Privacy Policy applies to websites owned and operated by Mouseflow® and explains what kind of information will be collected when you access this website or the Mouseflow Service, how this information will be used, shared, and how you can control the access, correction and/or deletion of this information. We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Capitalized terms that are not defined in this Privacy Policy can be found in our Terms. The use of information collected through our websites shall be limited to the purposes under this Privacy Policy and our Terms of Service to customers.
All changes to this Privacy Policy are effective when they are posted on this page. Whenever we substantially change this Privacy Policy, we will let you know via email, notification in the Service and/or a prominent notice on this website, prior to the change being posted.
Need an example of how to include information about Mouseflow in your privacy policy?
Information we collect through the Mouseflow website
Information we collect ourselves
When you visit our website, the Mouseflow proprietary cookies collect non-personal information from your internet browser such as whether you are a first-time visitor.
Why do we collect this information? This is collected for statistical purposes only. You can learn more in our Mouseflow Cookie Policy.
Information we collect through third-parties
When you visit our website, third-party cookies, beacons, tags and scripts collect non-personal and aggregated information from your internet browser such as your behavior in our website.
Why do we use them? To create better online experiences, we get to know our users by analyzing trends and mouse movement around our website.
Please read more about it in our Mouseflow Cookie Policy.
When you send Mouseflow any queries through Mouseflow website chat, email, online forms (“Mouseflow Communication Systems”), you might provide Mouseflow with your:
Why does Mouseflow need to collect and store this information? We collect this information in order to reply to your queries or provide information of the service or product you requested.
When you book a demo or register as a customer, you provide us with your:
When you purchase a service with us you provide our payment third-party vendors with your:
Mouseflow has no access to credit card numbers or bank account details.
Once you are our Customer, we will store emails and messages exchanged between you and Mouseflow or between your and Mouseflow’s employees and contractors.
Why does Mouseflow’s third-party vendors store this information on our behalf? This information is stored so Mouseflow can manage your account subscriptions, payments and provide you the best support while using our services.
Protecting the privacy of children is especially important for us. For that reason, Mouseflow does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at privacy@mouseflow.com. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Information you share from our website
When you share our blog posts in your social media pages you are taken to the respective social media page for log in and posting activities. Mouseflow is not responsible for the information you are posting or for the security of your login. Please, check the privacy terms of the respective social media page for further information.
Roles Mouseflow and third-party vendors play
Mouseflow collects information on its own behalf which means Mouseflow is the controller and the third-party vendors we use are the processors of such information.
Data retention
The information provided by you through the Mouseflow Communication Systems will be retained for an undetermined period of time as Mouseflow might have to comply with legal obligations such as proving it had collected your consent.
Mouseflow retains customer’s business data for an undetermined period of time as Mouseflow might have to comply with legal obligations or resolve disputes.
You can read about cookies data retention in our Mouseflow Cookie Policy.
Any request to access, correct, amend or delete your personal information or any query you have about Mouseflow data retention policy should be sent to privacy@mouseflow.com. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Transfer of data
The payment-related information you provided us with and the communication made through the Mouseflow Communication Systems will be stored within third-party vendors (processors) located in the European Economic Area (EEA) and in the United States of America (USA). Our Mouseflow employees and contractors in both EEA and USA might have access to them, only on a need-to-know-basis. Mouseflow has service and confidential agreements and measures in place with our third-party vendors (processors), Mouseflow employees and contractors that obliges them to the applicable legislations.
Other website links
When you click a link to go from the Mouseflow Service or website to another website, this Privacy Policy does not apply to the accessed website. In reality, this accessed website might have its own privacy policy.
We are not responsible for any practices employed by or the content within these websites linked to or from the Mouseflow Service or website.
Information we collect through the Mouseflow Service
When you visit the Mouseflow website, the Mouseflow app collects certain non-personal information about your behavior on our website from your mouse such as click/touch, movement, scroll and browser such as browser model. Mouseflow does not collect personal data such as your IP or keystrokes.
Why are we interested in this kind of information? We do this so we can optimize our website and create a better navigating experience for you.
Roles Mouseflow and third-parties play
The Mouseflow app collects information on behalf of Mouseflow which means Mouseflow is both the processor and controller of such information. Mouseflow third-party vendors involved in this process are sub-processors.
How do I stop being tracked? Please notice that Mouseflow does not collect any personal information about you, therefore Mouseflow cannot identify which of the collected data belongs to you. You can opt-out of being further tracked here.
Data retention
Please notice that Mouseflow does not collect any personal information about you, therefore Mouseflow cannot identify which of the collected data belongs to you. Nevertheless, any query you have about Mouseflow data retention policy should be sent to privacy@mouseflow.com. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Mouseflow retains the data collected through the Mouseflow app for a period of 3 (three) months or as long as necessary to comply with our legal obligations or resolve disputes.
Information we share with third-party vendors (sub-processors)
Mouseflow uses the services of third-party vendors (sub-processors) to store the information collected through the Mouseflow Service.
None of the sub-processors have access to the collected information.
Mouseflow has service agreements and measures in place that obliges to the applicable legislations.
Third-party vendors’ (sub-processors) data retention
Our third-party vendors (sub-processors) retain the data collected through the Mouseflow Service for a period of 3 (three) months or as long as necessary to comply with our legal obligations or resolve disputes.
Please notice that Mouseflow does not collect any personal information about you, therefore Mouseflow cannot identify which of the collected data belongs to you. Nevertheless, any query you have about Mouseflow data retention policy should be sent to privacy@mouseflow.com. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Transfer of data
Our Mouseflow employees and contractors in both EEA and USA might have access to the information collected by Mouseflow from the Mouseflow website, only on a need-to-know-basis. Mouseflow has confidentiality agreements and measures in place with our employees and contractors that obliges them to the applicable legislations. Please notice that Mouseflow does not collect any personal information about you, therefore Mouseflow cannot identify which of the collected data belongs to you. No information from the website visitors will be accessed by our third-party vendors (sub-processors).
Further information we share with third-party vendors concerning our customers
Once you are our customer, you and Mouseflow might exchange communication over the subscription, support or Mouseflow might send you information about new services or products. We use third-party vendors (processors) who process this information on our behalf.
Mouseflow also uses a third-party vendor (processor) to manage the relationship between you and Mouseflow.
Roles Mouseflow and third-parties play
Mouseflow is the controller of the information you provided us with as our customer and the third-party vendors, the processors. Mouseflow has measures in place to guarantee all our third-party vendors provide the same level of protection to your data as does Mouseflow.
Mouseflow has service agreements and measures in place with the sub-processors that obliges them to the applicable legislations.
Information we share with third-party vendors (processors)
Mouseflow uses the services of third-party vendors (processors) to store the information that you provided us with.
None of the third-party vendors (processors) have access to the collected information.
Mouseflow has service agreements and measures in place with the third-party vendors (processors) that obliges them to the applicable legislations.
Data retention
The information provided by you will be retained for an undetermined period of time as Mouseflow wishes to save the business communication exchanged between our companies and also might have to comply with legal obligations such as proving it had collected your consent.
Any request to access, correct, amend or delete your personal information or any query you have about Mouseflow data retention policy should be sent to privacy@mouseflow.com. We will acknowledge receiving your query within seventy-two (72) business hours and handle it promptly.
Opt-out from communication
Transfer of data
Our Mouseflow employees and contractors in both EEA and USA might have access to the information collected by Mouseflow from you as our customer and from the Mouseflow website, only on a need-to-know basis. Mouseflow has confidentiality agreements and measures in place with our employees and contractors that oblige them to comply with the applicable data protection laws. Please note that Mouseflow does not collect any personal information about you through its website, therefore Mouseflow cannot identify which of the collected data belongs to you. No information from the website visitors will be accessed by our third-party vendors (sub-processors).
We may transfer certain personal information that we collect from you as our customer to our partners or service providers based outside of the EEA (e. g. in the US). This includes your email address, name, phone number, your position at your company, and details of your interactions and communication with us. We want to assure you that when we transfer your personal data outside of the EEA, we will take all necessary legal measures and steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
Breach of personal data
In the event personal data is compromised as a breach of security, Mouseflow will promptly notify all customers in compliance with the applicable law.