This document is only available in English, as it’s the official language of commerce for our clients (B2B). Any translated copies are not valid.
Since day one, respecting our website visitors’ privacy rights has been our priority. We believe in full data transparency.
Information we collect through our website
When you send Mouseflow any queries through Mouseflow website chat, email, online forms (“Mouseflow Communication Systems”), you might provide Mouseflow with your:
Why does Mouseflow need to collect and store this information? We do this so we’re able to reply to your queries or provide you with the information you requested.
When you book a demo or register as a customer, you provide us with your:
When you purchase a service with us you provide our payment third-party vendors with your:
Mouseflow has no access to credit card numbers or bank account details.
Information we collect through the Mouseflow App
When you visit the Mouseflow website, the Mouseflow app collects certain non-personal information about your behavior on our website from your mouse such as click/touch, movement, scroll and browser information such as browser model.
Mouseflow does not collect personal data such as your IP or keystrokes.
Why are we interested in this kind of information? We can optimize our website and create a better navigating experience for you. If you’re curious about how we might receive the above information, take a look at the Mouseflow Feature Overview page
When you visit one of our customers’ website, the customer collects, through the Mouseflow app, certain non-personal information about your behavior on our customer website from your mouse such as click/touch, movement, scroll and browser such as browser model.
Although the Mouseflow® app has the ability to collect information that could potentially identify an individual, such as IP addresses and keystroke activity, Mouseflow requires that its customers mask such information.
If you are located in certain regions, your IP address and keystroke activity are never stored or shared with any third-parties.
Why is customer interested in this kind of information? The customer can optimize their website and create a better navigating experience for its visitors. If you are curious about how the above information might look like, take a look at the Mouseflow Feature Overview page.