Be more responsive and accurate
Watch their session as they chat
This integration is basically a superpower. Enable it and Mouseflow will a URL to replay the session of he user you are chatting with to be more efficient at tending to your users needs. Also, receive from Olark any supplemental user information you are collecting. It’s a match made in heaven!
Here you can find further instructions to set it up.
Integrations for all
Explore more of our integrations
Session replay
We’ve made it possible for you to look at individual user behaviors on your website. By using our session replay tool, you can watch live recordings and frustration monitoring on how people are browsing and where they might encounter problems.
Are the customers reading the information on your website? How much are they searching before buying? What makes them leave your website when their cart is full? Knowing your customers behaviors, is key for a successful online business.
Heatmaps
Guessing what people respond to can be a tricky matter. Your website might look pretty, but if it doesn’t make sense, it can cost you a lot of revenue. By using our heatmap tool, you identify which elements that gets most attention and which are being ignored, so you can grow your business.
Heat maps will show you exactly where users scroll to, what they click on and how they move the mouse around the page. Sometimes small adjustments like moving a CTA-button (Call-To-Action) to another spot, can make a huge difference. Get a free trial here
Funnels
With our funnel tool you will get a clear visual on how many visitors actually turn into confirmed customers on their user journey. This knowledge makes it so much easier to give your customers the best user experience possible.
You can tailor the user journey as you wish and see which pages are causing most drop-offs, so you can get a better conversion rate.
Form analytics
Mouseflow monitors how visitors interact with forms. It measures drop-off, refills, blank submissions, errors, and more – for each relevant form field – and can be filtered in real time.
This helps you uncover issues, improve usability, and increase conversions among different segments of visitors. Try it out and grow your business.
User feedback
Get even closer to your customers and what they think of your website, by using our interactive survey. It’s easy to implement and customize and it’s not intrusive as many other surveys as it’s placed in the bottom corner, where the customers can decide if they want to give feedback or not.
Try it out for free. A good place to add it could be straight after a customer has purchased an item as the user experience is still fresh in their memory.