We understand that various challenges can occasionally lead to a sense of uncertainty among some of our customers, especially those who operate small and medium-sized businesses.
To assist you in cost management, we can offer you the option to temporarily suspend your subscription for 2 months until your current situation stabilizes. Pausing your subscription will enable you to maintain your Mouseflow account without any associated fees until you are prepared to resume recording.
We have prepared a short FAQ below to answer any questions you may have about pausing your subscription and what it means, if you don’t find the answer you were looking for you, please reach out to our friendly customer success team at support@mouseflow.com.
Frequently Asked Questions
No, pausing your subscription is completely free.
Mouseflow reserves the right to remove this feature at any time. Customers who have already paused their subscription will not be affected by Mouseflow removing this feature.
We will pause your subscription for 2 months from your next refill date.
We offer the option to pause a subscription to all customers that have a monthly subscription and who are paying with a credit card.
Yes, you can unpause your subscription any time you want.
In 2 months your subscription will automatically resume – but don’t worry we will notify you before the subscription starts up again so you have a chance to review your situation and make any changes you feel necessary.
Yes, you are completely free to downgrade or cancel your account any time you want.