Friction Detection
See where website friction and UX issues are happening
Pinpoint exactly where users struggle and how often it happens, so you can focus on fixes that drive conversions.
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Catch and fix user frustration fast
Friction Score detects patterns like rage clicks, dead clicks, and error clicks – so you can eliminate misleading design and confusing elements that drive visitors away.
Stop the issues costing you conversions
Even just a 1-second delay in load time can kill your conversions by 7%. See exactly where frustration is happening, and prioritize the fixes that matter most.
Automatic, real-time friction detection
Friction Score automatically tracks 7 key friction events in every session, highlighting high-friction user experiences as they happen. No manual setup required.
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Spot issues on your site with Friction Detection
Friction Insights
Get a clear snapshot of where users struggle most and what to fix first. Friction Insights combines behavioral signals, performance metrics, and AI-based recommendations into one simple view, so you can focus on changes that actually grow revenue.
Friction Score
Quickly see where user frustration is happening and how much it costs you. Friction Score breaks down complex behavioral data into a single, easy-to-read metric. Find out not only where users get stuck, but also how critical the issue is for your bottom line.
Friction Map
Friction Map insights are overlayed directly on your website, showing you where friction events like rage clicks, dead clicks, and failed interactions happen in real time. By combining dashboard data with a visual heatmap, you don’t just spot the symptoms, you uncover the root cause – plus recommendations on how to fix it.
Smart Ranking
The Smart Ranking engine uses AI to prioritize pages and elements by friction level, traffic volume, and business value. Instead of sifting through endless reports, you get a clear, ranked list of the areas where fixing friction will deliver the fastest ROI.
Sitewide Insights
Instead of isolated metrics, see the full journey and get clear recommendations on what to fix first. The Sitewide Insights engine connects Friction Score, user behavior, and performance data across your entire website, giving you a unified view of where friction is costing you revenue.
Watch session replays to uncover patterns among high-friction users
Spot design flaws with friction heatmaps and trend analysis
Measure revenue impact with conversion funnels and form analytics
Capture real user feedback triggered at the exact moment frustration happens
Recover lost conversions by fixing submission errors before they drive users away
Friction in ecommerce
What causes friction and how to turn it around
Every 7 in 10 carts likely end up abandoned. Find the reasons shoppers are slowing down and what's costing you conversions.
Read the guideWhat causes friction and how to turn it around
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All-in-one tool for teams who need answers, not just data
Rated higher than Hotjar, FullStory and Microsoft Clarity
Uncover frustration and hidden friction as it happens
Find the issues hurting conversions and prioritize the fixes that matter most.
Schedule a demo or sign up for a free 14-day trial today.
Schedule a demo or sign up for a free 14-day trial today.
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FAQ
What’s the difference between Friction Score and Friction Insights?
Mouseflow’s Friction Score is a proprietary value that quantifies the user’s level of frustration from their website experience. It is calculated based on the occurrence of friction events like click-errors, click-rage, bonce etc.
Friction Insights is the set of tools and visualizations that help you understand and act on those scores. This includes the Friction Dashboard (a clear overview of where and to what extent friction occurs), Smart Ranking (which prioritizes pages and elements based on impact), and the Friction Map (a visual representation of friction hotspots). While the Friction Score tells you how much frustration exists, Friction Insights shows you where it happens and helps you decide what to fix first.
You can find out more about different friction events in this article.
What is the industry average Friction Score?
The average Friction Score is different depending on the type of website. You can learn the industry average Friction Score for your website type with Mouseflow.
Simply add a trend view tile on your dashboard, and on the bottom right corner you will see the Industry Avg. Friction Score for your website type. Hover over it to see how your website compares.
Knowing where you stand can help you determine if your website experience is optimized or if users are encountering too much friction.
How do I know my Friction Score is too high?
Mouseflow highlights Friction Score for each of the recorded sessions and individual pages on your website. You can find the respective scores
- In the Friction column in the Recordings list
- In the Heatmaps list, where high-friction pages are color-coded (red or yellow)
If an ‘Unhappy’ smiley appears next to a session, or if a heatmap page has a high friction score, it means urgent UX issues are impacting your website experience and need to be addressed.
How does fixing click-rage, dead clicks, and bounces improve conversion rates?
Fixing click-rage, dead clicks, and bounces removes friction that hurts user experience and conversion rates. Click-rage occurs when users click unresponsive elements — fixing these boosts engagement. Dead clicks mislead users into thinking something is clickable; improving UI clarity streamlines navigation. High bounce rates signal unmet expectations; optimizing content, speed, and interactivity keeps visitors engaged.
Using Mouseflow’s Friction Score helps identify and fix these blockers — one eCommerce site saw a 12% conversion lift and 18% lower bounce rate after resolving rage clicks.
How can I use Friction Score to optimize my website?
Friction Score helps you identify and fix UX issues that hurt conversions. Filter heatmaps and recordings by Friction Score to spot high-friction sessions, pinpoint frustration hotspots, and analyze funnel drop-offs. Combine this with feedback surveys to uncover user insights and make data-driven UX improvements that boost engagement and conversions.
Check out the help center to find out more about leveraging Mouseflow’s Friction Scores in recordings and in heatmaps.
What are the best practices to reduce website friction?
To reduce website friction, focus on clear navigation, intuitive interactions, and relevant content. Ensure clickable elements behave as expected and users can easily move between pages. Regularly review your site’s Friction Score to spot and fix UX issues that impact engagement.
You can find out more about the website navigation best practices that reduce website friction on our blog.
How exactly does reducing friction help my conversions?
Eliminating website friction points and thus reducing the frustration can help you create a better user experience for your users. A better user experience means that it’s easier for the users to achieve their goals on your website.
If your goals are aligned with the users’ goals, improving the website Friction Score helps you drive conversions to signups, demos, cart completions, etc.
What’s the difference between Friction Score, digital experience score, and frustration score?
Different behavior analytics tools use different names for the score they calculate based on the various website friction or user frustration events that get recorded during a session. The way the score is calculated also varies, so the numbers from different tools cannot be directly compared. Different scores take different events into account. Mouseflow uses its proprietary technology to calculate Friction Score.
Friction Score, digital experience score, frustration score – or whatever the other names for it are – is a value that gives you an idea about how smooth the user’s experience is while browsing your website.
Filtering out recordings or heatmaps with high friction or low can highlight the pages or elements where the users have the most issues, and where their frustration level was quite high.
How is Mouseflow Friction Score unique?
Mouseflow’s Friction Score is based on a variety of friction events, taking into account not only click-rage and scroll patterns, but also events such as mouse-out, speed-browsing, and JavaScript error tracking that are not considered in some other scores. This makes Mouseflow’s Friction Score a comprehensive solution to understand visitors’ behavior and the problems they face.
What really makes Mouseflow’s Friction Score stand out is that you can set up custom friction events that are most relevant to your particular website, be it facing a 404 page, custom JavaScript errors, or something else. Customizing friction events is unique to Mouseflow, and it allows you to get exactly the data you want from your users’ website interactions.
Is Mouseflow’s Friction Score public?
No, Mouseflow users can only see the level of Friction Score for the sites they’ve added to Mouseflow, and the industry average Friction Score for the respective type of websites. It is not possible to see your competitor’s Friction Score, and it’s just as well not possible for them to see yours.