user feedback tool
The User Feedback Tool Built to Turn Frustration into Conversion
With Mouseflow’s on-page user feedback tool, you ask real users the right questions, at the right time. Perfect for optimizing UX, conversions, and customer happiness.
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4.6/5 on G2
Top-rated Behavior Analytics Platform
All-in-one tool for teams who need answers, not just data
Rated higher than Hotjar, FullStory and Microsoft Clarity
Smarter Questions, Better Answers
Trigger feedback at key moments – rage clicks, exits, inactivity, or page scrolls. Collect high-quality insights with a smart feedback tool for websites that actually knows when to ask.
Instant Feedback, Immediate Action
Answers appear in your Mouseflow dashboard in real time. Combine with session replay and feedback analytics software to get the full story behind every click.
Easy Setup, Endless Flexibility
Whether you need a simple website feedback form or a multi-step survey, our website feedback software is endlessly customizable. And yes – it plays nice with all your favorite tools.
Trigger the Right Question at the Right Time
With Mouseflow’s user feedback tool, you don’t just drop a survey and hope for the best. You ask the right question at the perfect moment. Whether it’s after a user scrolls a certain depth, clicks in frustration, or pauses mid-journey, you can launch tailored surveys that feel timely and relevant.
Choose from a variety of question types – emoji ratings, text input, NPS, and more – and connect each response to a full session replay. This way, you don’t just collect feedback, you understand the complete story behind it. It’s what makes Mouseflow one of the most powerful website feedback tools available.
Built for Teams That Build Better Experiences
Mouseflow is more than just a feedback tool for websites. It’s a complete user feedback platform designed for marketers, product managers, UX designers, and customer success teams. Pair feedback with Journey Analytics, Friction Detection, and Heatmaps to uncover both user sentiment and behavior.
Our customer feedback tools help you dig deeper into issues, test improvements, and validate ideas with confidence, turning every insight into a step forward.
Never Miss a Reply with Custom Notifications
Every piece of feedback counts, and with Mouseflow’s online feedback tools, you’ll never miss a beat. Set up custom notifications via Slack, Microsoft Teams, or email, and bring responses directly to the tools your team already uses.
Whether you’re monitoring campaign performance or catching bugs, our level of Integrations keeps your workflow smooth and your team in the loop. That’s the advantage of combining online feedback software with real-time collaboration.
How Teams Use Our Feedback Tool
For Marketing Teams
Run on-site survey tools to test messaging, evaluate campaign success, and uncover blockers before they tank conversions. Because you can’t optimize what you don’t understand.
For eCom Teams
Use on-site survey tools to ask shoppers why they didn’t convert, what almost stopped them, or what they loved. Whether it’s abandoned carts or successful checkouts, Mouseflow’s website feedback software helps you optimize every step of the funnel with first-hand insight.
For UX & Design Teams
Trigger feedback based on user frustration or inactivity, and combine it with session replay to understand exactly what went wrong. Whether you’re validating layouts or catching hidden usability issues, our UX feedback tools give designers the missing human layer behind the clicks.
For Product Teams
From testing beta features to understanding churn, product teams rely on Mouseflow’s digital feedback tools to get user sentiment in context. With customizable surveys, behavioral triggers, and full journey visibility, this is software user feedback done right.
For CRO Teams
Mouseflow’s feedback tool for websites helps CRO specialists pinpoint why users drop off. Run targeted website feedback forms during key steps in your funnel and pair results with conversion data and journey maps. Because real answers beat assumptions – every time.
Collect user feedback at key moments across your site
Trigger feedback prompts at the right place and time to understand user intent.
Schedule a demo or sign up for a free 14-day trial today.
Schedule a demo or sign up for a free 14-day trial today.
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FAQ
What is a user feedback tool and why do I need one?
A user feedback tool lets you ask your users questions directly on your site, helping you understand their experiences in real-time. It’s essential for improving UX, boosting conversions, and identifying friction before they cost you.
What types of questions can I ask with Mouseflow’s user feedback tool?
You can ask multiple-choice, open text, Net Promoter Score, emoji ratings, and more. Our online feedback software adapts to your needs and your audience.
Can I trigger feedback surveys based on user behavior?
Absolutely. Use behavior-based triggers like scroll depth, exit intent, or rage clicks to prompt feedback at the perfect time – without being annoying.
Is Mouseflow’s user feedback tool easy to integrate with other platforms?
Totally. Our website feedback tool integrates seamlessly with major CMS, analytics, and customer tools. Plus, it’s easy to install with our website feedback plugin.
See our integrations here.
How is Mouseflow's user feedback tool different from other customer feedback tools?
Unlike standalone tools, Mouseflow combines feedback with heatmaps, Journey Analytics, and Session Replay. That means you don’t just hear what users say, you see what they do – making it the most powerful online website feedback tool around.