Feedback Surveys
User Feedback Tool: See What Users Say and Watch What They Did
Mouseflow's user feedback tool links every response to a heatmap and session replay, so you can see exactly what happened before the user replied.
How user feedback improved UX and Support
27% reduction in support tickets
"We didn't need a separate development resource for feedback. These insights and data have become a core part of our team’s KPIs, and we regularly use it to refine our support content."
Read WP Engine's story27% reduction in support tickets
4.6/5 on G2
Top-rated Behavior Analytics Platform
All-in-one tool for teams who need answers, not just data
Rated higher than Hotjar, FullStory and Microsoft Clarity
Triggers based on user activity
Ask the right questions when it matters most
Whether it’s after a user scrolls a certain depth, clicks in frustration, or pauses mid-journey, you can launch tailored surveys that feel timely and relevant with our user feedback tool.
Choose from a variety of question types – emoji ratings, text input, NPS, and more – and connect each response to a full session replay.
This way, you don’t just collect feedback. You understand the complete story behind it. It’s what makes Mouseflow one of the most powerful website feedback tools available.
A tool that benefits every team
Make decisions as a team using real user feedback
Mouseflow combines user behavior analytics and a feedback tool for websites. It’s a complete user feedback platform that helps marketers, product managers, UX designers, and customer success teams uncover both user sentiment and behavior.
Our customer feedback tools help you dig deeper into issues, test improvements, and validate ideas with confidence, turning every insight into a step forward.
UX teams, CRO teams, Product Managers, and more
One feedback tool. Insights every team can act on.
No more guessing which UX problems to solve
Ask users why – right when frustration happens. Trigger a website feedback form on rage clicks or exit intent, then watch the session behind every response.
The best CRO hypotheses come from users, not gut feel
Turn user opinions into conversion hypotheses. Our feedback tool for websites connects every low or high satisfaction score to the actual sessions behind them.
Trigger a website feedback form after key product interactions
Skip the support ticket noise. Use our feedback analytics software to surface what users actually need and validate roadmap decisions with real user signal.
Custom notifications
Never miss valuable user feedback
Every piece of feedback counts. With Mouseflow’s online feedback tools, you’ll never miss a beat.
Set up custom notifications via Slack, Microsoft Teams, or email – and integrate our online feedback software with your existing tool stack to keep workflows smooth, plus deliver responses directly to the tools your team already uses.
FAQ
What is a user feedback tool and why do I need one?
A user feedback tool lets you ask your users questions directly on your site, helping you understand their experiences in real-time. It’s essential for improving UX, boosting conversions, and identifying friction before they cost you.
What types of questions can I ask with Mouseflow’s user feedback tool?
You can ask multiple-choice, open text, Net Promoter Score, emoji ratings, and more. Our online feedback software adapts to your needs and your audience.
Can I trigger feedback surveys based on user behavior?
Absolutely. Use behavior-based triggers like scroll depth, exit intent, or rage clicks to prompt feedback at the perfect time – without being annoying.
Is Mouseflow’s user feedback tool easy to integrate with other platforms?
Totally. Our website feedback tool integrates seamlessly with major CMS, analytics, and customer tools. Plus, it’s easy to install with our website feedback plugin.
See our integrations here.
How is Mouseflow's user feedback tool different from other customer feedback tools?
Unlike standalone tools, Mouseflow combines feedback with heatmaps, Journey Analytics, and Session Replay. That means you don’t just hear what users say, you see what they do – making it the most powerful online website feedback tool around.