GDPR

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Updates to our Privacy Policy


We value privacy and want you to understand the control you have over your data in Mouseflow. As apart of our commitment to transparency and in anticipation of GDPR, we updated Mouseflow’s Privacy Policy.

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GDPR: Frequently Asked Questions


As the deadline for GDPR approaches, we’ve been blogging about the changes that are expected. We’ve discussed the digital history behind the legislation, what it means for Mouseflow clients, what changes are expected, what client action is required, and more. In the process of doing so, we set up an official GDPR Resource Page for all users of Mouseflow. Be sure to check it out, as it contains useful information related to data collection in your Mouseflow account.

This post will serve as a general FAQ, hopefully answering some of common questions surrounding GDPR.

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GDPR: Rights for Data Subjects


Over the past few months, we’ve been writing about how GDPR is changing privacy standards in Europe. This post is the fourth in a series of posts about how Mouseflow is handling GDPR. We invite you to read the series, ask questions, and give us feedback.

So far we’ve discussed many phases of GDPR -- the background behind the legislation, how it’s affecting your account, the types of data you need to exclude, and much more. One area we haven’t discussed is the impact upon data subjects. If you’re a visitor who is tracked by Mouseflow, GDPR entitles you to some digital rights -- we’ll explain those here.

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GDPR Updates for December


Over the past few weeks, we’ve been writing about how GDPR is turning data privacy standards in Europe upside down.

This post is the third in a series of posts about how Mouseflow is handling GDPR. We invite you to read the series, ask questions, and give us feedback. The first two posts can be found here and here. And as always, Mouseflow’s official GDPR resource page can be found here.

As we announced on November 20th, there are some changes coming to Mouseflow in anticipation of GDPR. These changes only affect EU* accounts and EU* visitor data. We’ll discuss these changes more later in this post.

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GDPR: Action Required & Changes to Mouseflow


GDPR

In a previous post, we wrote about how in Europe, data privacy is about to be turned upside down. But, what does that mean for you as a Mouseflow user?

This post is the second in a series of posts about how we’re handling GDPR. We invite you to read the series, ask questions, and give us feedback. If you missed the first post, you can find it here.

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A Response to the Princeton Study About Session Replay Tools


A few days ago, the University of Princeton published a study investigating the use of session replay tools. The study identified issues with many of our competitors' tools and was picked up by several news outlets, some more prominent than others.

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Introducing a new GDPR page


If you operate a company in Europe or deal with data from people in Europe, no doubt you’re aware of the upcoming General Data Protection Regulation (GDPR) legislation.

This post is the first in a series of posts about how we’re handling GDPR. We invite you to read the series, ask questions, and give us feedback along the way.

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How to prepare for GDPR


It’s all over the news: in Europe, data privacy is about to be turned upside down.

In preparation for the General Data Privacy Regulation, also known as GDPR, many companies are making massive changes to internal policies and procedures to ensure compliance. With fines of up to €20 million or 4% of your global annual revenue, there’s enough incentive to prompt company action.

Before we get into the many details of GDPR, let’s look at a little bit of history...

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