GDPR

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Introducing a new GDPR page


If you operate a company in Europe or deal with data from people in Europe, no doubt you’re aware of the upcoming General Data Protection Regulation (GDPR) legislation.

This post is the first in a series of posts about how we’re handling GDPR. We invite you to read the series, ask questions, and give us feedback along the way.

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How we integrate Mouseflow in our own workflow


Editors Note: this article is written by Marcus Wollenberg, one of the members on our support team. 

Ever wondered how we use Mouseflow to improve our internal workflow?

Well….it’s time. We’re peeling back the curtains to give you some insight into our own Mouseflow operations. As you might have guessed, we use Mouseflow on our own website. In an effort to make life a bit easier for our support staff, we utilize a neat little trick to further integrate Mouseflow with our support platform, Groove.

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Sitting down with the CEO of Mouseflow, Lasse Schou


Editors note: we recently took time out of Lasse's busy schedule to sit down with him and learn about how Mouseflow came to be. Questions are italicized and bolded.  

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Introducing Feedback Notifications


We’re excited to announce that you can now trigger notifications (or alerts) for Feedback Surveys! Feedback alerts improve your ability to quickly respond to visitors. Combined with the recording, the user’s feedback can be used to track down leads, fix bugs on your website, answer inquiries, and make site adjustments.

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How to prepare for GDPR


It’s all over the news: in Europe, data privacy is about to be turned upside down.

In preparation for the General Data Privacy Regulation, also known as GDPR, many companies are making massive changes to internal policies and procedures to ensure compliance. With fines of up to €20 million or 4% of your global annual revenue, there’s enough incentive to prompt company action.

Before we get into the many details of GDPR, let’s look at a little bit of history...

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The Anatomy of a $97 Million Page: A CRO Case Study


Editor's note: this is a case study featuring Protalus, a company who used Mouseflow to "increase direct sales by 91% in about 6 months through one-click upsells and CRO". Enjoy!

In this post, we share a CRO case study from Protalus, one of the fastest-growing footwear companies in the world. They make an insole that corrects the misalignment suffered by roughly 85% of the population. Misalignment is the cause of most back, knee, and foot pain. Back pain alone is estimated to be worth $100 billion a year.

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Real-time alerts now available


We’re excited to announce a brand new feature: real-time alerts!

You’ll be the first to know if there’s a sudden increase in cart abandonment, errors, or usability roadblocks. You can now create alerts via email, Slack, or webhook to be notified when new sessions match your own pre-defined criteria.

Here's a quick preview:

Alerts

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Launching a Brand New Referral Program


We’re excited to announce a brand new referral program. Join us and help spread the word about Mouseflow!

Introduce us to your friends and we’ll reward you for the introduction. Prizes include an iPad®, Amazon® Gift Cards, Mouseflow t-shirts, and more! When you share Mouseflow with your friends, your friends will also receive 500 extra credits in their account. It’s a win-win!

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Feedback Campaigns: How to Improve Your Conversions


Maximizing conversions is critical for sales and the overall growth of your company. If you’re trying to acquire as many clients as possible, ensuring that your sign-up process is smooth and bug free is necessary. If you aren’t reaching your conversion goals, maybe there’s a website bug you’re unaware of. Maybe your product information isn’t readily available and simple to understand. Maybe your site’s organization is confusing to the user. Identifying any roadblocks in the user experience is absolutely crucial.

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Announcing 2-3x More Storage - Available Now!


Happy Friday!

We have an exciting secret to share: it’s the biggest announcement of the year!

We just increased the storage period all paid accounts -- at no extra cost to you.

New Storage Limits:

Starter: 1 month => 3 months

Growth: 2 months => 6 months

Pro: 3 months => 6 months

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