Privacy Policy

At Mouseflow we recognize that your privacy is important. We value your trust and confidence and are firmly committed to protecting the privacy of our clients and visitors to our website. Mouseflow is equally committed to protecting the privacy of the information that it gathers.

The following documents describe the privacy practices of Mouseflow. Below you can find detailed information on when and why we collect personal information, how we use it and the limited conditions under which we may disclose it to others. We have provided information on how Mouseflow handles the information it gathers about visitors to sites tracked by Mouseflow (“Visitor Information”) as well as the information it gathers from Mouseflow clients who visit mouseflow.com and use Mouseflow to track their website (“Client Information”).

If you have visited a site that uses Mouseflow to track how visitors use their websites and would like information on how we use the information gathered, please see: Privacy Policy for Use of Visitor Information.

If you are a Mouseflow client and would like to know how Mouseflow uses your personal account information, please see: Privacy Policy for Use of Client Information.

A. PRIVACY POLICY FOR USE OF VISITOR INFORMATION

A.1. Visitor information collected by Mouseflow

The information collected by our Service may include:

i. Characteristics of your client system such as: IP address, browser type, system language, OS version, time zone and screen resolution metrics.

ii. The web pages that you visit in a specific website and the URLs of the web pages that referred you to that website.

iii. Any mouse movements, mouse clicks, scroll actions and keystrokes on the visited website.

iv. Any information you enter and submit to a specific website. As a result, if you choose to supply personal information (such as, but not limited to, name, address or contact information) on a website, such information will be collected by the Service.

v. Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies are 1st party cookies (cookie data cannot be shared across websites) and do not include any personal data.

A.2. What Mouseflow does NOT do

i. We do NOT collect any information about websites which do not use the Service.

ii. We do NOT collect any information about other programs that you are running on your computer.

iii. We do NOT assign a global unique identifier to you.

iv. We do NOT collect any passwords that you enter in a website.

v. We do NOT use 3rd party cookies that can be shared across websites

A.3. How Mouseflow handles the collected visitor information

Any information we collect will be used in accordance with applicable laws for the following purposes:

i. To provide website owners with raw or aggregate reports regarding visitor interactions on their website, that may include for example: aggregate reports of clicking or mouse movement activity, aggregate reports of scrolling activity and recreation of visitor browsing sessions.

ii. Mouseflow may use the information to perform anonymous aggregated web surfing analysis and statistical reports.

iii. For auditing, research and analysis to operate and improve Mouseflow technologies and services.

iv. We may share information with third parties in limited circumstances, including, without limitation, when complying with legal requirements, preventing fraud or imminent harm, and ensuring the security of our network and services. We may further share certain pieces of aggregated, non-personal information, such as average page load time, or the number of pages processed by our system per day. Such information does not identify you individually.

v. When you send email or other communication to Mouseflow, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. Please do not send us any communication which contains confidential information. Since we are not able to evaluate whether such communication contains confidential information or not, we may retain or use such confidential information as aforesaid and such retention or use shall not be deemed as a breach of any of our obligations herein.

vi. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.

Except as described herein, we do NOT:

i. Disclose your information.

ii. Share your information with third parties.

A.4. Information security

Mouseflow maintains a strict “no-spam” policy. Your e-mail address will not be sold, rented or otherwise delivered to any third party unless it is so required with respect to the Service as described below.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to a limited number of Mouseflow employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

When we receive formal written complaints posted using our contact form, it is Mouseflow’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Mouseflow and an individual.

A.5. Policy Modifications

We may change this Privacy Policy from time to time. When Mouseflow makes changes to this Privacy Policy, updated version will be posted on this page. We encourage you to visit this page periodically.

A.6. Contacting us about Privacy

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our contact form.

B. PRIVACY POLICY FOR USE OF CLIENT INFORMATION

B.1. Mouseflow Web Analytics Service

This site uses Mouseflow web analytics service. The service may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website, except text in password fields. Mouseflow does not collect personally identifiable information that you do not voluntarily enter in this website. Mouseflow does not track your browsing habits across other web sites or text inputted in password fields. For more information see the above main section of our Privacy Policy.We are using the information collected by Mouseflow service to improve our website, make it more user-friendly and monitor that it is performing correctly.

B.2. Client information collected by Mouseflow

The information collected by our website may include:

i. Any personal details you enter and submit, such as name, address, email address, etc.

ii. Your IP address, referrer, web pages that you visit and any other data normally stored in website logs.

iii. Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data. If you set your browser to reject cookies, you might not be able to sign in to your Mouseflow account.

iv. If you have an account with Mouseflow, your preferences and use of email updates.
v. Under no circumstances will we hold sensitive payment details such as your credit card number, expiry date and security code. All transactions are handled through our payment provider, PayPal. Please refer to PayPal’s privacy policy for more information.

B.3. How Mouseflow handles the collected client information

Any information we collect will be used in accordance with applicable laws for the following purposes:

i. To comply with legal requirements.

ii. In certain cases, we may use your email address to send you information about our products and services. In such a case, you will be offered the option to opt in/out before completing your registration.

iii. We may use personal information to provide the Mouseflow Service.

iv. We may use personal information for auditing, research and analysis to operate and improve Mouseflow technologies and services.

v. We may share aggregated non-personal information with third parties.

vi. When we use third parties to assist us in processing your personal information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures.

vii. We may share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

viii. When you send email or other communication to Mouseflow, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. Please don’t send us any communication which contains confidential information. Since we are not able to evaluate whether such communication contains confidential information or not, we may retain or use such confidential information as aforesaid and such retention or use shall not be deemed as a breach of any of our obligations herein.

Except as described herein, we do NOT:

i. Disclose your information.

ii. Share your information with third parties.

B.4. Information security and communication from Mouseflow to clients

Mouseflow maintains a strict “no-spam” policy. Your e-mail address will not be sold to a third party.

When you sign up for an account you are automatically added to our mailing list to which we may send e-mails containing news, announcements, new feature information and other Mouseflow-related information. You can at any time unsubscribe to this mailing list by changing your account settings.

Because some communication with our clients are necessary to adequately provide our services, clients cannot opt-out of receiving administrative e-mails related to their accounts. Such e-mail may include confirmation of a registration or purchase, account status e-mails, or communication during the sales or support process.

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Mouseflow employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

If Mouseflow becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
When we receive formal written complaints posted using our contact form, it is Mouseflow’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Mouseflow and an individual.

B.5. Policy Modifications

We may change this Privacy Policy from time to time. When Mouseflow makes changes to this Privacy Policy, updated version will be posted on this page. We encourage you to visit this page periodically.

B.6. Contacting us about Privacy

If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our contact form.

C. MISCELLANEOUS PROVISIONS

A.1. Safe Harbor

Mouseflow complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Mouseflow has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

For more information, view our Safe Harbor Policy or learn about the Safe Harbor program.